The Science of Social Skills in the Workplace
In today's fast-paced work environments, the ability to manage tasks efficiently is a valuable skill. However, the key to achieving peak performance extends beyond just time management. Social determinants of health are extremely valuable to consider.
The Michigan Primary Care Association and the CDC both highlight the impact of work environments on health risks and outcomes. Recognizing this, the Global Human Capital Trends report by Deloitte challenges organizations to unite people through better organization, management, and development. A scientific approach to understanding individuals within organizations is crucial for success.
Social skills play a vital role in this equation. The CDC and the National Academy of Medicine emphasize the importance of standardized, evidence-based processes to assess social determinants. By basing decisions on data rather than subjective opinions, organizations can develop best practices for improving and adhering to social skills.
The proverb "Tell me, and I'll forget; show me, and I may remember; involve me, and I'll understand" underscores the significance of engaging experiences. Psychologists note that your working memory tends to prioritize peak and end moments. Leveraging this insight, the Heath brothers advocate for becoming "peak-builders" rather than "problem-fixers."
To build social skills effectively, it's essential to consider the unified nature of work, live, learn, and play environments. Deloitte's identified theories focus on both the people and the organization. By involving employees in the process, organizations can create personalized experiences that stimulate desired performance behaviors. Collecting evidence-based measurements and enabling employees to theorize about their skills and strengths contribute to the development of a cohesive workplace culture.
The science and theory of social skills provide a framework for organizations to enhance performance outcomes. By understanding and addressing social determinants, businesses can foster a workplace culture that promotes individual and collective success.